Delivery and return policy
Delivery
Parcels are usually shipped within 2 days of receiving payment and are shipped with tracking. No matter which shipment you choose, we will provide you with a link to track your package online.
Delivery charges include loading and packing charges as well as postage.
The product is delivered to all regions of Latvia, as well as to other countries of the world.
In order for the product to be delivered to the Customer as soon as possible, the seller does everything that depends on it. However, we would like to inform you that there may be delays in the delivery of the goods due to reasons beyond the control of the seller.
The risk of loss or damage to the product passes to the customer at the moment the customer receives the order.
In cases when the goods have not been delivered to the customer, due to the fault of its lost postal (courier) service staff at the time of delivery, the seller reimburses the value of the goods paid to the customer only after the seller has received a confirmation or compensation from the postal service.
The calculation of the delivery value of each product is performed by calculating the weight of a specific product or the entire order, the delivery region and type, as well as the chosen delivery method of the customer, and is indicated on the website at the last order.
The order is delivered to the customer or the person specified in the order as the recipient of this order.
Return
You are entitled to use your right of cancellation and unilaterally withdraw from the distance purchase and sale contract concluded at NORDI FURNITURE SIA online store by giving notification thereof in writing no later than 14 (fourteen) calendar days from the delivery and receipt of the goods.
A signed notice in free form regarding the exercising of your right of cancellation, clearly stating your name, surname, order date and including all the required information about the returned goods must be submitted to NORDI FURNITURE SIA office, along with the goods you would like to return and the proof of purchase.
You are responsible for the diminished value of the product during exercising the right of cancellation, if it is used for purposes other than to determine the nature/features of the product, and for the proper storage of the product according to the instructions.
The right of cancellation indicated in Article 41 of the Policy may only be exercised if it can be established that you are a consumer within the meaning of the Consumer Rights Protection Law of the Republic of Latvia, i.e. a natural person who expresses a wish to purchase, purchases or might purchase, or use goods or a service for a purpose, which is not related to his or her economic or professional activity.
You may not exercise the right of cancellation indicated in Article 41 of the Policy in any of the following circumstances: the return of food items or other household goods intended for immediate consumption; the item is perishable or expires soon; the consumer has opened the packaging for the item which cannot be returned due to health and hygiene reasons; the product packaging is damaged; in other cases provided for in Cabinet Regulation No. 255 of 20 May 2014, ‘Regulations Regarding Distance Contracts’.
You are entitled to file a claim with us regarding the substandard quality of goods (quality that is not in conformity with the terms of the Contract) in accordance with the Consumer Rights Protection Law, as well as exercise the rights provided for in the said Law in accordance with the procedure prescribed by law.
Substandard quality item or items, for which you wish to exercise your right of cancellation, must be sent by post or delivered free of charge to NORDI FURNITURE SIA office by coordinating the time for returning these items by e-mail: info@nordi.com. The cost of returning the goods is covered by the person returning them.
Upon the return or exchange of any goods purchased at NORDI FURNITURE SIA online store, NORDI FURNITURE SIA shall be entitled to request that a goods return or exchange form is filled out.
Returnable or exchangeable quality goods or goods for which the right of cancellation is exercised must not be damaged, and must not have lost their sales appearance (no labels have been removed or damaged, no protective film has been removed, etc.) or their properties of use, and may not be used. The goods must be returned in the original packaging, with the same components as you received them, and it is mandatory to submit all purchase documents, warranty cards (if issued), instructions for use and other accessories. If the goods are not complete, are damaged, disordered or not properly packaged, NORDI FURNITURE SIA reserves the right not to accept the goods, not to change them and not to return the money paid for the goods. The money paid for the goods for which you are exercising the right of cancellation will be returned to your account within 14 (fourteen) days from the notification of exercising the right of cancellation and the date of receipt of the returned items at NORDI FURNITURE SIA office. If you return the goods to NORDI FURNITURE SIA using the right of cancellation, the cost of delivery will not be refunded.
